Refund policy
Returns and right of withdrawal
Consumers
You have 14 days after receiving your order to change your mind, without giving a reason. This is your legal right of withdrawal under Dutch and EU law. If your order arrives in several packages, the 14 days start the day after the last one arrives.
Just let me know within those 14 days that you want to cancel. The quickest way is account.slimprintshop.com, where you can log in or continue with just your email address. From there it takes one button, at any point during your 14 days. You can also fill in the standard withdrawal form, or simply send me a message at info@slimprintshop.com. Anything works, as long as it's clear that you want to cancel. You'll receive a confirmation with the date and time straight away.
Once you've told me, you have another 14 days to send the item back.
Business customers
The right of withdrawal applies to consumers, not to business purchases. Business orders are assessed individually, so please contact me at info@slimprintshop.com and I'm happy to look at it with you. As a guide: orders of five pieces or more, custom colour schemes and custom work are generally not returnable, because everything is made to order.
What you can and can't return
Standard colour options
Everything in my regular assortment can be returned. That includes sale items, second chance pieces, and every made to order vase in a colour you selected on the product page. These are made after you order, but the choice comes from options I offer, so your full right of withdrawal applies.
Custom work
Some pieces fall outside the withdrawal period. These are pieces made to your own specification rather than chosen from my assortment:
- A colour or colour combination you request that I don't offer on my product pages, and that I source or mix specifically for your order
- A size made to your measurements
Custom work always starts with a conversation, so you'll never order one of these by accident. Before I begin, I'll confirm in writing that your piece falls outside the 14 day withdrawal period, and I'll only start printing once you've agreed. If you'd like to see a sample of the colour first, just ask. I'm happy to send one.
Return costs
You pay for the return shipping. Most pieces don't fit through a letterbox, so the cost depends on the size of your piece and where you're sending it from. Let me know and I'm happy to help you find the most affordable option.
How to send it back
Pack your piece carefully, ideally in the original packaging. Include the packing slip so I can match it to your order, or a note with your order number if you don't have it.
Send it to:
Slimprint
Schepenveld 12-18
3891 ZK Zeewolde
Netherlands
Send me the tracking number at info@slimprintshop.com, so we both know where it is.
Your refund
I refund the full purchase amount plus the shipping cost you paid for the original delivery. If you return part of a larger order, that original shipping cost isn't refunded.
I refund to your original payment method within 14 days of you cancelling, and in practice usually within 2 to 5 business days after your return arrives. I may wait until the piece is back with me or until you've shown me proof that you sent it, whichever comes first.
You're welcome to unpack your piece and look at it the way you would in a shop. If it comes back damaged or used beyond that, I may deduct the loss in value from your refund.
Exchanges
The simplest way is to cancel your order and place a new one for the piece you'd like. That way your new vase gets started right away instead of waiting for the return to arrive.
Something wrong with your order?
Please check your order when it arrives and get in touch right away if anything is defective, damaged, or not what you ordered. This is separate from the 14 day withdrawal period, and your legal warranty rights apply for much longer. Send me a few photos of the piece and the box, and I'll either make you a new one or refund you in full. Whatever you prefer.