Customer care

Help Center

Frequently asked questions

We are here to help you.

Find the answer to your question.

Placing an order

Learn more about placing an order, payment methods, and submitting custom requests.

How can I place an order?

You can easily place an order through our shop.
Do you have a question or custom request? Please get in touch via our contact form.

What payment methods are available?

We offer the following secure payment methods in our shop: iDEAL, PayPal, Google Pay, Apple Pay, Amazon Pay, Maestro, Visa, Mastercard, American Express, Shop Pay and Union Pay.

Can I submit a custom request?


Do you have an idea or request for a shape, size, or color? Contact us here. We are happy to help you.


Everything you need to know about shipping, including policy, times, costs, and tracking.

When will my order be shipped?

Your order will be 3D printed within 1-2 business days, upon receipt.
In some cases it may take a little longer, but we will let you know immediately if this is the case.

What are the shipping costs?

Free shipping applies to all orders with a value of 100 euros or more.

Orders from the Netherlands and Belgium also have free shipping.

For orders under 100 euros, the following shipping rates apply.

Shipping costs per country

  • Luxembourg | € 12,95
  • Germany | € 9,55
  • France | € 15,45
  • Italy | € 15,45
  • Spain | € 13,45
  • Portugal | € 15,95
  • Denmark | € 16,45
  • Poland | € 16,75
  • Austria | € 14,90
  • Switzerland | € 27,95
  • Sweden | € 19,95
  • Monaco | € 15,45

Other EU-countries, please contact us for an inquiry.

Where can I track my order?

You can easily track your order via the tracking link (and tracking code) that you will receive once it has been shipped.

There you will find the most up-to-date information on the status of the shipment.

Have a question about something? Please contact us, we are happy to help.

Returns and exchanges

Find out more about our return and exchange policies.

Do you accept returns?

We do!

If you wish to return an item, you can request a return in your account or contact us here.

  • Contact me within 30 days of delivery
  • Ship items back within 30 days after indicating that you want to return your order.
How do I return an item?

You can either log in to your account and request a return. Or contact us here.

We'll get in touch with you to guide you through the process.

Return instructions

  1. Pack your items carefully to prevent damage in transit, preferably in the same package.
  2. Put the shipping label on the box.
  3. Hand you package over to the courier.
  4. Wait until we've received and processed your return.
  5. Receive your refund in 2-5 business days.
What are the conditions of return?

You can return any item within 30 days of purchase.

The item must be returned in its original condition.

This may be in the same box or another shipping box. We do recommend that you pack the item well using protective material to prevent any damage.

If the item not returned in its original condition, you are responsible for any loss of value.

What are the costs for returning an item?

The cost of returning one or more items is free of charge.

How do I exchange an item?

If you want to exchange an item the easiest way is to place a new order and request a refund for your current item in your customer account or via email.

As soon as we've received your returned item, we'll process the refund.


Learn about our cancellation policy.

Can I cancel an order?

You can!

Canceling an order is only possible before your item is shipped. So within 24 hours - 48 hours, the sooner the better.

You can indicate in your customer account that you want to cancel the order, you can also contact us so we can do this for you.

Get in touch

Have questions about your order, or a general enquiry?