Shop policies | FAQ

Shipping

What is the processing time of my order?

Standard items are usually processed within 1 - 3 business days.
Custom items might take up to 5 business days to process.

What is the delivery time of my order?

The average delivery time of your order varies by country.
Below you will find the average delivery time per country. Please note that these are estimates. I make every effort to meet these delivery times, but cannot guarantee them.

After your order has been handed over to the courier, you will receive a tracking code to follow your shipment.

Don't see your country listed? Or do you have another question? Feel free to contact me. I am happy to help.


The Netherlands 1-2 days
Belgium 1-2 days
Luxembourg 1-2 days
Germany 2-3 days

Denmark 2-4 days
France 2-4 days
Poland 2-4 days
Switzerland 3-4 days
Italy 2-5 days
Ireland 2-5 days
Sweden 2-5 days

Spain 3-5 days

Portugal 3-5 days

Austria 3-5 days

Czech Republic 3-6 days

Greece 3-6 days
Romania 3-6 days
Slovakia 3-6 days
Slovenia 3-6 days

Bulgaria 4-6 days

Cyprus 4-6 days

Estonia 4-6 days

Finland 4-6 days

Lithuania 4-6 days
Monaco 5-7 days

United Kingdom 4-8 days

Croatia 5-8 days
Norway 5 -12 days

What are the cost of shipping?

The cost of shipping depends on the country of destination. Below you will find the most recent shipping costs per country.

The Netherlands | FREE
Belgium | €9,20
Luxembourg | €12,05
Germany | €9,22
Denmark | €14,20
France | €14,25
Poland | €14,04
Switzerland | €23,00
Italy | €14,50
Ireland | €18,40
Sweden | €18,90
Spain | €15,50
Portugal | €16,15
Austria | €13,15
Czech Republic | €13,05
Greece | €21,87
Romania | €16,63
Slovakia | €14,80
Slovenia | €16,32
Bulgaria | €20,31
Cyprus | €27,55
Estonia | €22,85
Finland | €18,90
Lithuania | €22,85
Monaco | €14,30
United Kingdom | €17,00
Croatia | €17,16
Norway | €23,00

Do you ship items worldwide?

I currently ship my vases to EU countries and to the United Kingdom. Depending on your destination country, I am happy to ship to other countries as well. Feel free to get in touch to see if we can arrange something

Returns, exchanges and cancellations

Do you accept returns, exchanges and cancellations?

I gladly accept returns, exchanges and cancellations.


If you wish to return or exchange an item, please contact me via email or send a message via the contact form. Please include your order number so I can send you a shipping label.

Contact me within: 30 days of delivery
Ship items back within: +-30 days of delivery
Request a cancellation: before item has shipped

Can I return a custom-made item?

Unfortunately, it is not possible to return custom items. However, I do strive for 100% customer satisfaction. So if you have any questions about your custom-made piece, you can always send me a message and we will see what we can do.

What are the conditions of return?

Basically, you can return any item without giving a reason within 30 days of purchase. The item must be returned in its original condition. This may be in the same box or another shipping box. I do recommend that you pack the item well in protective material to prevent damage. Should the item not be returned in its original condition, the buyer is responsible for any loss of value.

How do I return an item?

Would you like to return your item? Please fill in the contact form or send me an email, stating your order number and the item you would like to return. I will then contact you to guide you through the process.

Payments

What payment methods are available?

The following payment methods are available: iDEAL, PayPal, Google Pay, Apple Pay, Maestro, Visa, Mastercard and American Express.

Refund policy

Privacy policy

Terms of service


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